Refund Policy
Effective date: · tiki-refunds-v1
All purchase, cancellation and refund inquiries go to contact@tiki.boo. Digital content is not automatically nonrefundable. Statutory consumer rights take precedence.
1. Unused purchases
Withdrawal is generally available within seven days of receiving contract information or supply, as applicable. Reports whose delivery has not started and wholly unused ticket purchases are refundable after verification. Contact us about unused balances beyond this period as well.
2. After generation or use begins
Once report generation or chat delivery begins at your request, change-of-mind withdrawal may be limited only under conditions allowed by law. We do not exclude refunds when required notice or consent conditions have not been met. For partly used ticket purchases, we review usage and the remaining paid portion and explain the refundable amount.
3. Failures and incorrect charges
Duplicate charges, nondelivery, generation failures or delivery that differs from the description are reviewed for redelivery or refund. Failed chat reply/image generation restores the ticket. Contact us if restoration fails or you cannot use the service.
For delivery that differs from advertising or the contract, statutory withdrawal periods apply, including three months from supply or 30 days from when the discrepancy was or could have been discovered under Korean law.
4. Requests and processing
Find your order number under Purchases and refunds in Settings and send that number and your reason to our channel. Do not send passwords, card numbers, raw test answers or entire chats. A request alone does not cancel payment. We verify identity, payment and use and communicate the outcome.
Statutory withdrawal refunds are handled within the applicable legal deadline, generally with refund action within three business days of withdrawal. Actual posting or card-limit restoration depends on the payment method. A full refund removes content access; a partial report refund preserves it. Refunded tickets are removed in proportion to the refunded amount, rounding fractional tickets up. If already-used tickets are refunded, the resulting deficit may be deducted from later top-ups.
5. Deletion and closure
Deleting a record or account does not automatically cancel a payment. Contact us about unused paid services before deleting your account. Rights can still be exercised afterward with order verification. If service closure prevents delivery, we review usage and explain refunds for the affected paid portion.